Refund
What is the refund method?
We will proceed according to your previous paid selection in record.
When will I receive my refund?
Once the refund has been processed, you will receive a refund notification email. Refund time depends on your bank.
How to check if I received the refund money?
Please make sure to log in to the paypal account or bank account. Usually you'll receive the refund information.
How can I get a refund if my credit/debit card is no longer valid or has expired?
For security reasons, the refund will only be processed to the original card from which the payment has been deducted.
If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.
Why is the received amount less than the refund amount?
1. The bank charges a commission fee.
2. The exchange rate has changed compared to that of the payment.
If you receive less than the original amount, you may contact your bank to check the above scenarios.
Note: The original shipping fee is non-refundable.
We will proceed according to your previous paid selection in record.
When will I receive my refund?
Once the refund has been processed, you will receive a refund notification email. Refund time depends on your bank.
How to check if I received the refund money?
Please make sure to log in to the paypal account or bank account. Usually you'll receive the refund information.
How can I get a refund if my credit/debit card is no longer valid or has expired?
For security reasons, the refund will only be processed to the original card from which the payment has been deducted.
If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.
Why is the received amount less than the refund amount?
1. The bank charges a commission fee.
2. The exchange rate has changed compared to that of the payment.
If you receive less than the original amount, you may contact your bank to check the above scenarios.
Note: The original shipping fee is non-refundable.